Refund policy

Return & Refund Policy

At Distinct Culture, we want you to be happy with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 3 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and unwashed.

  • The product must be in its original condition.

  • All original tags and packaging must be intact.

  • A valid order number or proof of purchase is required.

Products that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items

  • cod

  • Gift cards

  • Products damaged due to misuse or improper handling by the customer

  • Items returned without original tags or packaging

3. Wrong, Damaged, or Defective Products

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos or videos of the product

  • Details of the issue

Our team will review your request and provide the appropriate resolution.

4. Refund Policy

Once your returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method within 5–7 business days.

Please note that bank or payment provider processing times may vary.

5. Exchange Policy

We currently offer exchanges only for eligible products, subject to availability.

If you would like a different size, please contact our support team with your order details. Exchange requests must be made within 7 days of receiving the order.

6. Return Shipping

Unless the product received is damaged, defective, or incorrect, return shipping charges may be borne by the customer.

For approved returns due to our error, we will provide further instructions regarding the return process.

7. Cancellation Policy

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team through the contact details available on our website:

Distinct Culture
Website: www.distinctculture.in

Thank you for shopping with Distinct Culture.