Return & Exchange Policy

Return & Exchange Policy

At Distinct Culture, we want you to be happy with your purchase. Please read our Return & Exchange Policy carefully before placing an order.

1. Return & Exchange Eligibility

You may request a return or exchange within 3 days of receiving your order.

To be eligible:

  • The item must be unused, unworn, and unwashed.

  • The product must be in its original condition.

  • All original tags and packaging must be intact.

  • A valid order number or proof of purchase is required.

Products that do not meet these conditions may not be accepted.

2. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Cash on Delivery (COD) orders, where applicable

  • Sale or clearance items

  • Gift cards

  • Products damaged due to misuse or improper handling by the customer

  • Items that have been worn, washed, altered, or used

  • Items returned without original tags or packaging

3. Size Exchange

If you need a different size, you may request an exchange within 3 days of receiving your order, subject to stock availability.

The requested item must meet all eligibility conditions mentioned above.

If the requested size is unavailable, we may offer an alternative resolution according to product availability.

4. Wrong, Damaged, or Defective Products

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos or videos of the product and packaging

  • Details of the issue

Our team will review your request and provide the appropriate resolution.

5. Return & Exchange Process

To request a return or exchange, please contact our customer support team with your order details.

Once your request is reviewed and approved, we will provide further instructions for the return or exchange process.

Please do not send products back without prior approval from our team.

6. Return Shipping Charges

Unless you received a wrong, damaged, or defective product, return or exchange shipping charges may be borne by the customer.

For approved cases involving an error from our side, further return instructions will be provided by our support team.

7. Refunds

If a return is approved and eligible for a refund, the refund will be processed according to our applicable refund policy.

Please note that original shipping charges, if any, may be non-refundable unless the return is due to an error on our part.

8. Contact Us

For any questions regarding returns or exchanges, please contact our customer support team through the contact details available on our website.

Distinct Culture
Website: www.distinctculture.in

Thank you for shopping with Distinct Culture.