Refund Policy

Refund Policy

At Distinct Culture, we aim to provide a smooth shopping experience. Please read our Refund Policy carefully before placing an order.

1. Refund Eligibility

Refunds are only applicable for approved return requests that meet the conditions of our Return & Exchange Policy.

To be eligible for a refund:

  • The return request must be made within 3 days of receiving the order.

  • The product must be unused, unworn, and unwashed.

  • The item must be returned in its original condition.

  • All original tags and packaging must be intact.

  • The return request must be approved by our team.

2. Non-Refundable Orders

The following are not eligible for a refund:

  • Cash on Delivery (COD) orders

  • Sale or clearance items

  • Gift cards

  • Products that have been worn, washed, altered, or used

  • Products damaged due to misuse or improper handling by the customer

  • Items returned without original tags or packaging

  • Returns sent without prior approval

3. Damaged, Defective, or Wrong Products

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos or videos of the product and packaging

  • Details of the issue

Once your request is reviewed and approved, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.

4. Refund Process

Once we receive and inspect your returned product, we will notify you about the status of your refund.

If your refund is approved, the amount will be processed to the original payment method within 5–7 business days.

Please note that your bank, payment provider, or payment gateway may require additional time for the refunded amount to appear in your account.

5. Shipping Charges

Original shipping charges and return shipping charges may be non-refundable unless the product received was wrong, damaged, or defective due to an error on our part.

6. Order Cancellation

Orders can only be cancelled before they are processed or shipped.

If an order is cancelled successfully after payment has been received, the applicable refund will be processed according to this Refund Policy.

Once an order has been shipped, it cannot be cancelled and will be subject to our Return & Exchange Policy.

7. Contact Us

For any questions regarding refunds, please contact our customer support team through the contact details available on our website.

Distinct Culture
Website: www.distinctculture.in

Thank you for shopping with Distinct Culture.